Privacy policy
In accordance with EU Regulation 2016/679 we inform you about the way we collect and process your personal data, as well as about your rights in relation to them, either when using our online store or later.
Www.realshop.gr is the online store of the company with the name, "TAKA-TAKA SA. HOUSEHOLD ITEMS AND CLEANING and so on. TAKA-TAKA SA and REALSHOP ", based in Acharnai, Attica (37 Ortanias Street).
- What personal data do we collect and from where?
Our company registers the personal data that you provide to us during your registration and account creation in our online store, as well as data from your transactions with us, either through our physical stores or through our online store. These are:
A. Your identification data: your name.
B. Your contact details: your e-mail address, your full postal address (address, postal code, city, prefecture, country) and your telephone (landline and / or mobile).
C. Your order details: details of your previous purchases from us and payment information (how you paid).
About Credit Card Details:
The Online Store does not collect / record debit / credit card details. When paying by card, you are redirected to a banking institution environment, which records the credit card details (credit number, holder name, expiration date) for the duration of the transaction process. After the transaction is completed and the card charge is approved, the data is deleted from the system - the relevant data is not stored anywhere. The data related to the card details are transferred encrypted. Encryption is done through the SSL protocol which is the most widespread in the world and which encrypts the information you enter.
- For what purposes do we collect and process your personal data?
A. To create a user account in the case of our online store or a customer card in the case of a physical store.
B. For the sale of our products.
C. To contact you and inform you about the availability of products and the progress of your order, the execution of your order, the shipment of products, the management of your debts to us, the realization of returns and the provision of guarantees.
D. To send our products to you.
* The legal basis for processing for A., B., G., D., is the execution of the sales contract.
E. For our compliance with applicable law (tax legislation, enforcement of a sales contract, e-commerce directive).
* The legal basis for processing is the legal obligation.
F. To protect the personal data and property rights of you and our company from malicious third parties and illegal activities.
* The legal basis for processing is the legal obligation.
G. For the improvement of our products and services that we provide to you.
* The legal basis of processing is the legal interest (Business development).
H. To send newsletters for our products and services via e-mail, internet, apps and through social media related to new products and offers.
* The legal basis for processing is your consent.
- Who are the recipients of your personal data?
A. The employees of the Company who are responsible for the execution and completion of our contractual obligation to you (sale), as well as the obligations imposed by law.
B. Banking / Credit́ institutions, based in Greece, which authorize you to make the payment of your order to us.
C. Third parties that provide courier services, with the sole purpose of transporting your order to your place or returning it to us.
D. Third party service providers that process personal data on behalf of the Company, such as hosting companies, security management and maintenance of your data, or email distribution.
E. Third parties to whom we are obliged based on prosecutorial orders, court decisions and generally applicable laws in order to protect the legal interests of persons or the State or in cases of investigation and prevention of illegal acts.
F. Third parties to whom the transfer is necessary for the exercise of legal claims or for the defense of the Company's rights.
G. Other third parties in case you have given your consent.
- How do we protect your personal data?
The Company applies appropriate physical, electronic, organizationaĺ and technical measures in the collection and storage of personal data which ensure their security, confidentiality, processing and minimize (do not exclude) accidental or unlawful destructioń, accidental loss , alteration, prohibited dissemination or access and any other form of improper processing.
In addition, we protect the security of your data during transmission to us using an encryption method provided by the Secure Sockets Layer (SSL) protocol.
- Are your personal data transmitted to third countries?
The personal data we collect and process are stored in Greece. However, in the event that we need to transmit and store your data in another country, we check that an adequate level of protection is ensured in accordance with the European Commissioń from that third country, or that appropriate guarantees have been provided for processing by the recipient, based on law or the recipient has adopted the binding European rules or observes the Protection Shield (Privacy Shield) between EU-USA. and Switzerland - USA
- About third party ads and hyperlinks to other websites
Our Website may contain third-party ads and / or hyperlinks to other websites or applications. The above third parties may collect and post information about you when you interact with their content, their websites or their applications, in any way.
- How long is your personal data kept?
We hold your personal information for as long as you have an account with our Company and for as long as generally required to fulfill the purposes set forth in this privacy policy. Regarding your Personal Data related to product purchases, we retain this data for as long as necessary in order to comply with our obligations arising from tax legislation, the law on electronic and physical commerce and the Civil Code. (maximum period 20 years). The retention time of the data will be reduced or increased accordingly, in case a shorter or longer retention time of your data is provided by the prefecture or by regulatory acts.
- What personal data do you have access to?
You have access to your name, your e-mail address, your postal address and your telephone number, ie whatever data is in the "account" section of our website.
- What rights do you have for the protection of your personal data?
A. Right of access. You can know the categories of your personal data that we hold and process, their origin, the purposes of their processing, the categories of their recipients, the time of keeping them, as well as your relevant rights.
B. Right of correction. You can request the correction and / or completion of your personal data, so that it is complete and accurate.
C. Right of restriction. You can request a restriction on the processing of your data.
D. Right to object and revoke consent. You may object to any further processing of your personal data that we hold.
E. Right to oblivion. You can request the deletion of your personal data that we hold, but only if your consent to our keeping it is the only legal basis.
F. Right to portability. You can request that your data be readable or that your data be transferred from us to any other processor.
Our Company has in any case the right to refuse your request for restriction of the processing or deletion of your personal data if the processing or keeping of the data is necessary for the establishment, exercise or support of its legal rights or the fulfillment of its obligations.
Exercising the right to portability does not imply the deletion of data from our files.
The exercise of the above rights is valid for the future and does not involve data processing already performed.
In any case, you reserve the right to file a complaint to the competent supervisory authority, if you consider that the processing of your personal data is in violation of the applicable legislation. For more information you can visit the website www.dpa.gr.
- How can you exercise your rights?
Any request regarding your personal data and the exercise of your rights must be addressed in writing and sent by post to: "TAKA-TAKA SA. - REALSHOP., In view of the Personal Data Processing Manager »Acharnai Attikis st.
Hydrangea no. 37, T.K. 13677 either at the email address yannis@takataka.gr or delivered to our physical store.
Every effort will be made to respond to your request within thirty (30) days of submission. This deadline may be extended for an additional sixty (60) days, if this is deemed necessary taking into account the complexity of the request and the number of requests. We will inform you in any case that needs to be extended within thirty (30) days.
The above service is provided free of charge. However, in the event that the customer's requests are manifestly unfounded, excessive ́ or repeated, the customer may either be charged a reasonable fee by informing him ́ or we may refuse to respond to his request / requests.
About cookies
We use cookies that store information about the user of our website, in order to improve its functionality, as well as for a better browsing experience on our website and the provision of our services. For more information on cookies and how to use them, read the Cookies Policy.
Are children allowed to use our online store?
We do not allow children under the age of 16 to create an account in our online store and buy products from us. If you are under 16 we will need the consent of your parent or guardian / guardian.
The company "TAKA-TAKA SA and REALSHOP ”based on its current data protection policy and within the framework of the current legislative and regulatory framework may revise or amend this, which will always be available on the website (www.realshop.gr), before changes in the way your data is processed take place.
